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Find an answer in the knowledge base
From the homepage of our helpdesk /wiki/spaces/ECOM/overview, you can search for an answer in two ways.
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You can also navigate using the page tree located on the homepage /wiki/spaces/ECOM/overview, in the left column on the page.
You can use the arrows to expand the options, and click on any page you are interested in.
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To do this, click the "Submit a request" button on the homepage, /wiki/spaces/ECOM/overviewor click here.
Step 1: Authenticate your account
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In this example, the issue is with site content.
Now you can narrow it down to an issue with the product page.
Choose between the different major categories and then select the topic closest to your request. Take a look at each section to familiarize yourself with the available options.
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Step 3: Create the ticket
As type in the summary field, keep an eye out for suggest knowledge base articles which may offer solutions.
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